Returns Policy

Our personal policy is that we accept returns within 14 days of delivery for items in their original, unused condition. Please contact us to initiate a return.

If your order arrives damaged, please contact us within 48 hours with photos and we'll arrange a replacement or refund.

Your right to cancel (7-day cooling-off period)

If you bought your item through our website, you have a right under the Electronic Communications and Transactions Act 25 of 2002 to cancel your order for any reason, without penalty, within 7 (seven) days of receiving it.

To cancel, contact us at info@brewratio.co.za within 7 days of receiving your item. You'll need to return the item to us at your own cost. If you've already paid, we'll refund you in full within 30 (thirty) days of the date you notify us of your cancellation.

Returns will need to be sent via courier service, please contact us for shipping arrangements.  

This right does not apply to goods that:

• Are made to your specifications or are clearly personalised
• By their nature cannot be returned, or are likely to deteriorate or expire rapidly (this may include items such as coffee, depending on the specific product)

Faulty, damaged or incorrect items

Under the Consumer Protection Act 68 of 2008, you may return a faulty, damaged or incorrectly supplied item within 6 (six) months of delivery. Where this applies, at your choice we will, at no charge to you, repair the item, replace it, or refund you in full — and we will cover the cost of returning the item to us and of delivering any replacement.

A defect does not include damage caused by normal wear and tear, misuse, incorrect care, unauthorised alteration, or electrical surges, rust or corrosion.

These rights apply regardless of whether the item was purchased at full price, on sale, or using a gift card, and are not affected by the exclusions listed above (those apply only to change-of-mind cancellations).

Please inspect your order as soon as you receive it and contact us at info@brewratio.co.za as soon as possible if there's a problem.

Your rights under South African law

Nothing in this policy limits any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or other South African consumer protection law. Where any part of this policy conflicts with these laws, the law prevails.

Refunds for faulty, damaged or incorrect items

Where you're entitled to a refund under the "Faulty, damaged or incorrect items" section above, we'll refund you in full to your original payment method once we've received and inspected the returned item. Please note it can take your bank or card provider some additional time to process and reflect the refund.

If you haven't received your refund within a reasonable time after we've received your return, please contact us at info@brewratio.co.za.

(For cancellations under the 7-day cooling-off right, see the statutory 30-day refund deadline set out above.)