Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary by location, but most South African orders arrive within 5–10 business days.
Do you ship internationally?
Currently we ship within South Africa. International shipping options are coming soon.
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use this to track your delivery on the courier's website.
Products
Are your products authentic?
Yes — all products sold on Brew Ratio are 100% authentic from their respective brands.
What is the MHW-3BOMBER brand?
MHW-3BOMBER is a premium Chinese coffee equipment brand known for precision-engineered espresso tools, popular among home baristas and professionals worldwide.
Are the espresso shot glasses dishwasher safe?
We recommend hand washing to preserve the hand-painted finish on the Wright Cup series.
What size portafilter does the CD-Texture Tamper fit?
The CD-Texture Tamper & Distributor is designed for 58.35mm portafilters, compatible with most standard espresso machines.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for items in their original, unused condition. Please contact us to initiate a return.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos and we'll arrange a replacement or refund.
Contact
How do I get in touch?
You can reach us via the contact form on our website or by emailing us directly. We aim to respond within 1 business day.